Terms & Conditions


Portetta Ltd
Courchevel Moriond (1650)
73120 Saint Bon France
Telephone : 0033 4 79 08 01 47
Facsimile : 0033 4 79 08 16 23
Email: info@portetta.com


All payment transactions are handled by a third party payment gateway Credit Call, whose secure transaction processing environment exceeds industry standards such as PCI DSS. We do not process any credit cards details on our own website and any cardholder data is secured by using a combination of symmetric and asymmetric cryptographic algorithms.



A 50% deposit will be charged to the credit/debit card used to secure your booking today. The remaining 50% deposit will be charged to the credit card, 30 days prior to your arrival date. In the event of a cancellation prior to 60 days before arrival date, a fee of 500 € will be retained and is non-refundable. In the event of a cancellation between 60 to 30 days prior to arrival date, the 50 % deposit will be retained and is non-refundable. In the event of a cancellation 30 days prior to arrival date, 100 % will be retained and is non-refundable.

In case of “Force Majeure” : “Force majeure” means any event external to the parties which is both unpredictable and insurmountable in nature and which prevents either the customer or the hotelier from assuming all or part of the obligations provided for in the contract. This is particularly the case in the case of strikes, insurrection, riots, prohibitions enacted by government or public authorities. It is expressly agreed that force majeure suspends the performance of the parties' mutual obligations and that each party shall bear the costs arising therefrom.


Des arrhes à hauteur de 50% seront débitées sur la carte de crédit/débit utilisée pour garantir votre réservation. Les arrhes des 50% restants seront débitées de la carte de crédit, 30 jours avant votre date d’arrivée. En cas d’annulation dans les 60 jours avant la date d’arrivée, des frais de 500 € seront retenus et non remboursables. En cas d’annulation entre 60 et 30 jours avant la date d’arrivée, 50 % du montant total du séjour seront retenus et non remboursables. En cas d’annulation 30 jours avant la date d’arrivée, 100 % des arrhes seront retenues et non remboursables.

En cas de force majeure : La Force majeure désigne tout événement extérieur aux parties qui est à la fois imprévisible et insurmontable et qui empêche le client ou l’hôtelier d’assumer tout ou partie des obligations prévues au contrat. C’est particulièrement le cas dans le cas des grèves, des insurrections, des émeutes, des interdictions décrétées par le gouvernement ou les autorités publiques. Il est expressément convenu que la force majeure suspend l’exécution des obligations mutuelles des parties et que chaque partie supporte les frais qui en découlent.


Please note that the time you have booked is when we need you to be sat at the table, if you would like drinks beforehand please arrive 30 minutes prior. If you are running late please contact us and let us know to avoid cancellation of your booking. If you need to cancel we would like 72 hours notice by calling +334. 


Portetta does not capture and store any personal information about individuals who access this web site except where you voluntarily choose to give us your personal details via e-mail, or by using an electronic form, or enquiring about any of our services.

Personal data supplied for enquiry purposes will be used exclusively for providing you with the information requested, and will not be passed on to any outside organisation and/or individuals without your express consent.

Personal data provided via e-mail or electronic forms in connection with the provision of Council services is subject to a specific confidentiality policy under the Data Protection Act 1998. This policy applies to all personal data supplied, whether verbally, in writing or electronically

Portetta does not use "cookies" for collecting user information from the site, and will not collect any information from you except that required for system administration of the web server. Portetta only monitors the IP addresses of visitors to assess the popularity of pages. These addresses are not linked to any personal data so all visitors to the site remain anonymous

This Privacy Policy covers the websites www.portetta.com and book.portetta.comonly.

Links from this web site to other web sites are not covered by this policy.


Our website uses cookies and similar tools across our websites to improve their performance and enhance your user experience. This policy explains how we do that.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either "persistent" cookies or "session" cookies.

persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.


Generally, our cookies perform up to five different functions:

_utma = This keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred.

_utmb = A timestamp of the exact moment in time when a visitor enters the site.

_utmc = A timestamp of the exact moment in time when a visitor leaves the site - having waited 30 minutes for another pageview to happen, and if it doesn’t, it expires.

_utmz = This keeps track of where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.

ASP.NET_SessionId = This cookie is used for .NET sessions.

This site contains links to other sites and is not responsible for the privacy practices or the content of such Web sites.


Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:-

(1) to recognise your computer when you visit our website;
(2) to track you as you navigate our website, and to enable the use of the booking engine.
(3) to improve the website's usability;
(4) to analyse the use of our website;
(5) in the administration of this website;
(6) to personalise our website for


When you use our website, you may also be sent third party cookies.

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html


Most browsers allow you to refuse to accept cookies. For example:-

(1) in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector
(2) in Firefox you can block all cookies by clicking "Tools", "Options", and un-checking "Accept cookies from sites" in the "Privacy" box.

Blocking all cookies will, however, have a negative impact upon the usability of many websites. [If you block cookies, you will not be able to use the [identify feature(s)] on this website.


You can also delete cookies already stored on your computer:-

(1) in Internet Explorer, you must manually delete cookie files;

(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.

Obviously, doing this may have a negative impact on the usability of many websites.

More Information
More detail on how businesses use cookies is available at www.allaboutcookies.org